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Profile

1. Strategy and Analysis

GRI Guideline Corresponding Pfizer Material UNGC Principle
1.1 Statement from the most senior decision-maker of the organization (e.g., CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and its strategy. CEO Letter
1.2 Description of key impacts, risks, and opportunities. New Era of Responsibility
Public Policy
Research & Development
Access to Medicines
Patient Safety
Environment, Health, and Safety
8
Covered Partially Covered Not Covered

2. Organizational Profile

GRI Guideline Corresponding Pfizer Material UNGC Principle
2.1 Name of the organization. Pfizer Company Profile
2.2 Primary brands, products, and/or services. Pfizer Company Profile
Research & Development
2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures. Pfizer Company Profile; 10-K
2.4 Location of organization's headquarters. Pfizer Company Profile
2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. Pfizer Company Profile; 10-K
2.6 Nature of ownership and legal form. Pfizer Company Profile
2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). Pfizer Company Profile
2.8 Scale of the reporting organization Pfizer Company Profile; 10-K
2.9 Significant changes during the reporting period regarding size, structure, or ownership CEO Letter; www.pfizer.com
2.10 Awards received in the reporting period. Accolades
Covered Partially Covered Not Covered

3. Report Parameters

Report Profile
GRI Guideline Corresponding Pfizer Material UNGC Principle
3.1 Reporting period (e.g., fiscal/calendar year) for information provided. About the Report
3.2 Date of most recent previous report (if any). About the Report
3.3 Reporting cycle (annual, biennial, etc.) About the Report
3.4 Contact point for questions regarding the report or its contents. About the Report
Report Scope and Boundary
GRI Guideline Corresponding Pfizer Material UNGC Principle
3.5 Process for defining report content. About the Report
Stakeholder Engagement
3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance. About the Report
3.7 State any specific limitations on the scope or boundary of the report. N/A
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations. About the Report
3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Environment, Health and Safety
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/acquisitions, change of base years/periods, nature of business, measurement methods). N/A
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. N/A
GRI Content Index
GRI Guideline Corresponding Pfizer Material UNGC Principle
3.12 Table identifying the location of the Standard Disclosures in the report. About the Report
Assurance
GRI Guideline Corresponding Pfizer Material UNGC Principle
3.13 Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organization and the assurance provider(s). N/A
Covered Partially Covered Not Covered

4. Governance, Commitments, and Engagement

GOVERNANCE
GRI Guideline Corresponding Pfizer Material UNGC Principle
4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight. Pfizer Company Profile
Board Governance
4.2 Indicate whether the Chair of the highest governance body is also an executive officer (and, if so, their function within the organization's management and the reasons for this arrangement). Governance
4.3 For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non- executive members. Pfizer Company Profile Board Governance; Proxy Statement
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. Pfizer website
4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance). Executive Compensation
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. Ethics & Compliance
4.7 Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics. Board Governance
4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. Clinical Trials
Stem Cells
Animal Care and Use
Ethical Marketing
Interactions with Healthcare Professionals
Board Governance
Ethics & Compliance
Lobbying & Political Contributions
4.9 Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. Pfizer Corporate Responsibility
Board Governance
4.10 Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance. Board Governance
COMMITMENTS TO EXTERNAL INITIATIVES
GRI Guideline Corresponding Pfizer Material UNGC Principle
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization. Direct to Consumer Advertising
Climate Change
Product Stewardship
7
4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses. Clinical Trials
Ethical Marketing
Interactions with Healthcare Professionals
Direct to Consumer Advertising
Human Rights
Assessment and Improvement of EHS and Labor Practices at Key Suppliers
4.13 Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization Global EHS Partnerships
STAKEHOLDER ENGAGEMENT
GRI Guideline Corresponding Pfizer Material UNGC Principle
4.14 List of stakeholder groups engaged by the organization. Stakeholder Engagement
4.15 Basis for identification and selection of stakeholders with whom to engage. About the Report
Stakeholder Engagement
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. Stakeholder Engagement
4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Stakeholder Engagement
Research & Development
Access to Medicines
Patient Safety
Environment, Health & Safety
Governance
Supply Chain
Employees & Community
Covered Partially Covered Not Covered

5. Management Approach and Performance Indicators

Economic Disclosures

Disclosure on Management Approach (Economy)

GRI Guideline Corresponding Pfizer Material UNGC Principle
GOALS AND PERFORMANCE
Organization-wide goals regarding performance relevant to the Economic Aspects.
Use organization-specific Indicators (as needed) in addition to the GRI Performance Indicators to demonstrate the results of performance against goals.
Access to Medicines
Employees & Community
Environment, Health & Safety
POLICY
Brief, organization-wide policy (or policies) that defines the organization's overall commitment relating to the Economic Aspects listed above, or state where this can be found in the public domain (e.g., web link).
ADDITIONAL CONTEXTUAL INFORMATION
Additional relevant information required to understand organizational performance, such as:
  • Key successes and shortcomings;
  • Major organizational risks and opportunities;
  • Major changes in the reporting period to systems or structures to improve performance; and
  • Key strategies for implementing policies or achieving performance.

Economic Performance Indicators

ASPECT: ECONOMIC PERFORMANCE
GRI Guideline Corresponding Pfizer Material UNGC Principle
EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. Pfizer Company Profile
Lobbying & Political Contributions
Employees & Community
EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change. Climate Change 7, 8
EC3 Coverage of the organization's defined benefit plan obligations.
EC4 Significant financial assistance received from government.
ASPECT: MARKET PRESENCE
GRI Guideline Corresponding Pfizer Material UNGC Principle
EC5 Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation. 6
EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.
EC7 Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation. 6
ASPECT: INDIRECT ECONOMIC IMPACTS
GRI Guideline Corresponding Pfizer Material UNGC Principle
EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement. Access to Medicines
Community Initiatives
EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts. Access to Medicines
Building a Sustainable Global Access Strategy

Environmental Disclosures

Disclosure on Management Approach (Environment)

GRI Guideline Corresponding Pfizer Material UNGC Principle
GOALS AND PERFORMANCE
Organization-wide goals regarding performance relevant to the Environment Aspects.
Use organization-specific Indicators (as needed) in addition to the GRI Performance Indicators to demonstrate the results of performance against goals.
Environment, Health & Safety
POLICY
Brief, organization-wide policy (or policies) that defines the organization's overall commitment related to the Environmental Aspects listed above or state where this can be found in the public domain (e.g., web link).
ORGANIZATIONAL RESPONSIBILITY
The most senior position with operational responsibility for Environmental Aspects or explain how operational responsibility is divided at the senior level for these Aspects. This differs from Disclosure 4.1, which focuses on structures at the governance level.
TRAINING AND AWARENESS
Procedures related to training and raising awareness in relation to the Environmental Aspects.
MONITORING AND FOLLOW-UP
Procedures related to monitoring and corrective and preventive actions, including those related to the supply chain.
List of certifications for environment-related performance or certification systems, or other approaches to auditing/verification for the reporting organization or its supply chain.
ADDITIONAL CONTEXTUAL INFORMATION
Additional relevant information required to understand organizational performance, such as:
  • Key successes and shortcomings;
  • Major organizational risks and opportunities;
  • Major changes in the reporting period to systems or structures to improve performance; and
  • Key strategies and procedures for implementing policies or achieving goals.

Environmental Performance Indicators

ASPECT: MATERIALS
GRI Guideline Corresponding Pfizer Material UNGC Principle
EN1 Materials used by weight or volume. 8
EN2 Percentage of materials used that are recycled input materials. 8, 9
ASPECT: ENERGY
GRI Guideline Corresponding Pfizer Material UNGC Principle
EN3 Direct energy consumption by primary energy source. Climate Change, Carbon Disclosure Project 8
EN4 Indirect energy consumption by primary source. Climate Change, Carbon Disclosure Project 8
EN5 Energy saved due to conservation and efficiency improvements. Climate Change, Carbon Disclosure Project 8, 9
EN6 Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. Climate Change, Carbon Disclosure Project 8, 9
EN7 Initiatives to reduce indirect energy consumption and reductions achieved. Climate Change, Carbon Disclosure Project 8, 9
ASPECT: WATER
GRI Guideline Corresponding Pfizer Material UNGC Principle
EN8 Total water withdrawal by source. Protecting the Environment 8
EN9 Water sources significantly affected by withdrawal of water.
EN10 Percentage and total volume of water recycled and reused. 8
ASPECT: BIODIVERSITY
GRI Guideline Corresponding Pfizer Material UNGC Principle
EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. 8
EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. 8
EN13 Habitats protected or restored. 8
EN14 Strategies, current actions, and future plans for managing impacts on biodiversity. 8
EN15 Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. 8
ASPECT: EMISSIONS, EFFLUENTS, AND WASTE
GRI Guideline Corresponding Pfizer Material UNGC Principle
EN16 Total direct and indirect greenhouse gas emissions by weight. Overview of Pfizer's EHS Performance 8
EN17 Other relevant indirect greenhouse gas emissions by weight. Overview of Pfizer's EHS Performance 8
EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved. Climate Change 8, 9
EN19 Emissions of ozone-depleting substances by weight. Overview of Pfizer's EHS Performance 8
EN20 NO, SO, and other significant air emissions by type and weight. Overview of Pfizer's EHS Performance 8
EN21 Total water discharge by quality and destination.
EN22 Total weight of waste by type and disposal method. Overview of Pfizer's EHS Performance 8
EN23 Total number and volume of significant spills. N/A 8
EN24 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. 8
EN25 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff. 8
ASPECT: PRODUCTS AND SERVICES
GRI Guideline Corresponding Pfizer Material UNGC Principle
EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. Product Stewardship 8, 9
EN27 Percentage of products sold and their packaging materials that are reclaimed by category. 8, 9
ASPECT: COMPLIANCE
GRI Guideline Corresponding Pfizer Material UNGC Principle
EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. Resource Conservation and Waste Minimization 8
ASPECT: TRANSPORT
GRI Guideline Corresponding Pfizer Material UNGC Principle
EN29 Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce. Climate Change 8
ASPECT: OVERALL
GRI Guideline Corresponding Pfizer Material UNGC Principle
EN30 Total environmental protection expenditures and investments by type. 8

Social Disclosures

Labor Practices and Decent Work

Disclosure on Management Approach (Labor Practices and Decent Work)

GRI Guideline Corresponding Pfizer Material UNGC Principle
GOALS AND PERFORMANCE
Organizationýýýwide goals regarding performance relevant to the Labor Aspects, indicating their linkage to the internationally recognized universal standards. Use organization-specific Indicators (as needed) in addition to the GRI Performance Indicators to demonstrate the results of performance against goals.
Employees & Community
Environment, Health & Safety
POLICY
Brief, organization-wide policy (or policies) that defines the organization's overall commitment related to the Labor Aspects, or state where this can be found in the public domain (e.g., web link). Also reference their linkage to the international standards indicated above.
ORGANIZATIONAL RESPONSIBILITY
The most senior position with operational responsibility for Labor Aspects or explain how operational responsibility is divided at the senior level for these Aspects. This differs from Disclosure 4.1, which focuses on structures at the governance level.
TRAINING AND AWARENESS
Procedures related to training and raising awareness in relation to the Labor Aspects.
MONITORING AND FOLLOW-UP
Procedures related to monitoring and corrective and preventive actions, including those related to the supply chain.
List of certifications for labor-related performance or certification systems, or other approaches to auditing/verifying the reporting organization or its supply chain.
ADDITIONAL CONTEXTUAL INFORMATION
Additional relevant information required to understand organizational performance, such as:
  • Key successes and shortcomings;
  • Major organizational environmental risks and opportunities related to issues;
  • Major changes in the reporting period to systems or structures to improve performance; and
  • Key strategies and procedures for implementing policies or achieving goals

Labor Practices and Decent Work Performance Indicators

ASPECT: EMPLOYMENT
GRI Guideline Corresponding Pfizer Material UNGC Principle
LA1 Total workforce by employment type, employment contract, and region.
LA2 Total number and rate of employee turnover by age group, gender, and region. 6
LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. 6
ASPECT: LABOR/MANAGEMENT RELATIONS
GRI Guideline Corresponding Pfizer Material UNGC Principle
LA4 Percentage of employees covered by collective bargaining agreements. 1, 3
LA5 Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements. 3
ASPECT: OCCUPATIONAL HEALTH AND SAFETY
GRI Guideline Corresponding Pfizer Material UNGC Principle
LA6 Percentage of total workforce represented in formal joint managementýýýworker health and safety committees that help monitor and advise on occupational health and safety programs.
LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region. Workplace Responsibility
LA8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. Employee Wellness
LA9 Health and safety topics covered in formal agreements with trade unions.
ASPECT: TRAINING AND EDUCATION
GRI Guideline Corresponding Pfizer Material UNGC Principle
LA10 Average hours of training per year per employee by employee category.
LA11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. Downsizing
LA12 Percentage of employees receiving regular performance and career development reviews.
ASPECT: DIVERSITY AND EQUAL OPPORTUNITY
GRI Guideline Corresponding Pfizer Material UNGC Principle
LA13 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. 1, 6
LA14 Ratio of basic salary of men to women by employee category. 1, 6

Human Rights

Disclosure on Management Approach (Human Rights)

GRI Guideline Corresponding Pfizer Material UNGC Principle
GOALS AND PERFORMANCE
Organization-wide goals regarding performance relevant to the Human Rights Aspects, indicating their linkage to the international declarations and standards listed above.
Use organization-specific Indicators (as needed) in addition to the GRI Performance Indicators to demonstrate the results of performance against goals.
Governance
Supply Chain
POLICY
Brief, organization-wide policy (or policies) that defines the organization's overall commitment to the Human Rights Aspects (including policies which may be reasonably considered likely to affect the decision of employees to join a trade union or bargain collectively), or state where this can be found in the public domain (e.g., web link). Also reference their linkage to the international declarations and standards indicated above.
ORGANIZATIONAL RESPONSIBILITY
The most senior position with operational responsibility for Human Rights Aspects or explain how operational responsibility is divided at the senior level for these Aspects. This differs from Disclosure 4.1, which focuses on structures at the governance level.
TRAINING AND AWARENESS
Procedures related to training and raising awareness in relation to the Human Rights Aspects.
MONITORING AND FOLLOW-UP
Procedures related to monitoring and corrective and preventive actions, including those related to the supply chain.
List of certifications for human rights-related performance, or certification systems, or other approaches to auditing/verifying the reporting organization or its supply chain.
ADDITIONAL CONTEXTUAL INFORMATION
Additional relevant information required to understand organizational performance, such as:
  • Key successes and shortcomings;
  • Major organizational risks and opportunities;
  • Major changes in the reporting period to systems or structures to improve performance; and
  • Key strategies and procedures for implementing policies or achieving goals.

Human Rights Performance Indicators

ASPECT: INVESTMENT AND PROCUREMENT PRACTICES
GRI Guideline Corresponding Pfizer Material UNGC Principle
HR1 Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. 1, 2, 3, 4, 5, 6
HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. Assessment and Improvement of EHS and Labor Practices at Key Suppliers 1, 2, 3, 4, 5, 6
HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. 1, 4, 5, 6
ASPECT: NON-DISCRIMINATION
GRI Guideline Corresponding Pfizer Material UNGC Principle
HR4 Total number of incidents of discrimination and actions taken. 1, 6
ASPECT: FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING
GRI Guideline Corresponding Pfizer Material UNGC Principle
HR5 Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. 1, 3
ASPECT: CHILD LABOR
GRI Guideline Corresponding Pfizer Material UNGC Principle
HR6 Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor. 1, 5
ASPECT: FORCED AND COMPULSORY LABOR
GRI Guideline Corresponding Pfizer Material UNGC Principle
HR7 Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor. 1, 4
ASPECT: SECURITY PRACTICES
GRI Guideline Corresponding Pfizer Material UNGC Principle
HR8 Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations. 1, 2
ASPECT: INDIGENOUS RIGHTS
GRI Guideline Corresponding Pfizer Material UNGC Principle
HR9 Total number of incidents of violations involving rights of indigenous people and actions taken. 1

Society

Disclosure on Management Approach (Society)

GRI Guideline Corresponding Pfizer Material UNGC Principle
GOALS AND PERFORMANCE
Organization-wide goals regarding performance relevant to the Aspects indicated above.
Use organization-specific Indicators as needed in addition to the GRI Performance Indicators to demonstrate the results of performance against goals.
Employees & Community
Governance
Public Policy
POLICY
Brief, organization-wide policy (or policies) that defines the organization's overall commitment relating to the Society Aspects or state where this can be found in the public domain (e.g., web link).
ORGANIZATIONAL RESPONSIBILITY
The most senior position with operational responsibility for Society Aspects or explain how operational responsibility is divided at the senior level for these Aspects. This differs from Disclosure 4.1, which focuses on structures at the governance level.
TRAINING AND AWARENESS
Procedures related to training and raising awareness in relation to the Society Aspects.
MONITORING AND FOLLOW-UP
Procedures related to monitoring and corrective and preventive actions, including those related to the supply chain.
List of certifications for performance or certifications systems, or other approaches to auditing/verifying the reporting organization or its supply chain.
ADDITIONAL CONTEXTUAL INFORMATION
Additional relevant information required to understand organizational performance, such as:
  • Key successes and shortcomings;
  • Major organizational risks and opportunities;
  • Major changes in the reporting period to systems or structures to improve performance; and
  • Key strategies for implementing policies or achieving performance.

Society Performance Indicators

ASPECT: COMMUNITY
GRI Guideline Corresponding Pfizer Material UNGC Principle
SO1 Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. 1
ASPECT: CORRUPTION
GRI Guideline Corresponding Pfizer Material UNGC Principle
SO2 Percentage and total number of business units analyzed for risks related to corruption. 10
SO3 Percentage of employees trained in organization's anti-corruption policies and procedures. Ethics & Compliance 10
SO4 Actions taken in response to incidents of corruption. 10
ASPECT: PUBLIC POLICY
GRI Guideline Corresponding Pfizer Material UNGC Principle
SO5 Public policy positions and participation in public policy development and lobbying. Public Policy
Access to Medicines
Sales & Marketing
Governance
10
SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. Lobbying & Political Contributions 10
ASPECT: ANTI-COMPETITIVE BEHAVIOR
GRI Guideline Corresponding Pfizer Material UNGC Principle
SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes. Pending Litigation
ASPECT: COMPLIANCE
GRI Guideline Corresponding Pfizer Material UNGC Principle
SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.

Product Responsibility

Disclosure on Management Approach (Product Responsibility)

GRI Guideline Corresponding Pfizer Material UNGC Principle
GOALS AND PERFORMANCE
Organization-wide goals regarding performance relevant to the Product Responsibility Aspects.
Use organization-specific Indicators (as needed) in addition to the GRI Performance Indicators to demonstrate the results of performance against goals.
Patient Safety
Environment, Health & Safety
Sales & Marketing
Research & Development
POLICY
Brief, organization-wide policy (or policies) that defines the organization's overall commitment to the Product Responsibility Aspects, or state where this can be found in the public domain (e.g., web link).
ORGANIZATIONAL RESPONSIBILITY
The most senior position with operational responsibility for Product Responsibility Aspects, or explain how operational responsibility is divided at the senior level for Product Responsibility Aspects. This differs from Disclosure 4.1, which focuses on structures at the governance level.
TRAINING AND AWARENESS
Procedures related to training and raising awareness in relation to the Product Responsibility Aspects.
MONITORING AND FOLLOW-UP
Procedures related to monitoring and corrective and preventive actions, including those related to the supply chain.
List of certifications for product responsibility-related performance or certification systems, or other approaches to auditing/verifying the reporting organization or its supply chain.
ADDITIONAL CONTEXTUAL INFORMATION
Additional relevant information required to understand organizational performance, such as:
  • Key successes and shortcomings;
  • Major organizational risks and opportunities;
  • Major changes in the reporting period to systems or structures to improve performance; and
  • Key strategies for implementing policies or achieving performance.

Product Responsibility Performance Indicators

ASPECT: CUSTOMER HEALTH AND SAFETY
GRI Guideline Corresponding Pfizer Material UNGC Principle
PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. Clinical Trials
Safety in R&D
Counterfeiting & Distribution
Product Stewardship
PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.
ASPECT: PRODUCT AND SERVICE LABELING
GRI Guideline Corresponding Pfizer Material UNGC Principle
PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. Clinical Trials
Sales & Marketing
PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.
PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.
ASPECT: MARKETING COMMUNICATIONS
GRI Guideline Corresponding Pfizer Material UNGC Principle
PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. Sales & Marketing 10
PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.
ASPECT: CUSTOMER PRIVACY
GRI Guideline Corresponding Pfizer Material UNGC Principle
PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.
ASPECT: COMPLIANCE
GRI Guideline Corresponding Pfizer Material UNGC Principle
PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.
Covered Partially Covered Not Covered